Orders placed Monday - Friday after 2:00pm to 12:00pm EST will be shipped the following business day. Our business hours are Monday - Friday, 6:00am - 5:00pm EST.
We encourage our customers to place an order when half of their CBD is gone. This will prevent shipping delays and ensures you are not out of CBD. We ship to all 50 states and internationally. Unfortunately, we do not ship to Canada or Australia at this time.
If you would like to speak with someone, please call 914-218-8357, Monday - Friday 10:00am to 6:00pm EST or email us at email@example.com
All tracking information may take up to 24 hours to update.
Return & Refund Policy
CBD Live Natural offers a full refund on any unopened products within 30 days of purchase. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to firstname.lastname@example.org. You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe.
If you are not satisfied with our products, you may request a refund of the full purchase price within 30 days of the product received date. Customer is responsible for return shipping. Please submit your request to email@example.com or call 914-218-8357 to speak to Customer Service.
Order processing | Delivery method and timingYour shipping charges will be calculated and viewable at checkout. After an order has been received in our system, please allow 1-2 business days for your order to ship. Shipments are sent using USPS First Class, USPS Priority Mail. Shipping times is dependent on location from our main warehouse and fulfillment center located in New York. Typical shipping times may vary from 4-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. When tracking your shipment, please allow 1-2 business days for the tracking to update. If you have questions about your order or shipping, please call us at 914-218-8357 or email us firstname.lastname@example.org
USPS Priority Mail: Domestic packages usually arrive within the end of 1-3 business days according to their website.
International Shipping: At this time, we do NOT offer shipping outside of United States.